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From Graphical to Voice Interface - financial institutions' expanding new channel

Dec. 2018

by Atsushi Umakatsu

Voice user interfaces (VUI) are rapidly evolving in tandem with advancements in machine learning and AI. VUI services fit well into financial institutions’ omnichannel strategies. Overseas financial institutions have released apps that enable users to even make payments by voice command. Japanese financial institutions also are expected to offer more services.

*Organization names and job titles are current as of the publishing dates

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Author's Profile

Atsushi Umakatsu

Assistant manager
Business IT Innovation Department

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