Financial institutions are under constant pressure to reduce costs, improve operational efficiency, adapt to regulatory changes and grow their business. NRI believes that a combination financial knowledge and information technology are crucial to the industry’s growth and development. Through our lakyara reports, NRI identifies the various capital markets and IT issues impacting our clients and the future of their business.
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Voice user interfaces (VUI) are rapidly evolving in tandem with advancements in machine learning and AI. VUI services fit well into financial institutions’ omnichannel strategies. Overseas financial institutions have released apps that enable users to even make payments by voice command. Japanese financial institutions also are expected to offer more services.